Last updated: 9 August 2026. Operated by Monaco Western Limited, trading as Monaco Funded, Trinidad and Tobago. Contact: . This policy forms part of the Terms of Service.
1. What you are buying
Four things on the platform are separately priced, and they consume at different moments. That matters, because a fee is refundable only until it is consumed.
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An evaluation entry fee buys one evaluation attempt: a simulated account of the tier you selected, under that tier's published rules. It begins when the account is activated. Time-boxed tiers start their clock at activation, whether or not you place a trade.
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A reset fee buys one evaluation returned to a fresh state. It is consumed the moment the reset completes, because the reset is the thing you bought and it has already been delivered.
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A resume fee buys the right to keep trading after a daily-loss lockout. It is consumed the moment trading reopens.
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An Afterhours entry fee buys one Afterhours evaluation. It is an evaluation fee like any other; it is consumed the moment the evaluation starts, because it is delivered in full within about ninety seconds and cannot be withdrawn from once begun.
2. Evaluation entry fees
An evaluation entry fee is refundable only until the earlier of:
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your first order on that account, or
2.
twenty-four hours after the account is activated.
After either of those, the fee is consumed and is not refundable, whether the evaluation is passed, failed, abandoned, or left unused, and whether or not you traded again.
We do not refund because you lost, because you failed, because you changed your mind after starting, because you did not read the rules, or because you did not use an account you activated. Those are outcomes of the service, not failures to deliver it.
2a. Everything else is non-refundable on purchase
Resets, lockout resumes, and Afterhours entries are delivered the moment you buy them and are non-refundable from that moment. There is no cooling-off period on them, because there is nothing left to cancel: the reset has happened, trading has reopened, or the evaluation has begun.
The only exceptions are section 3 (our errors), section 4 (platform incidents), and section 10 (rights the law does not let us exclude).
3. Always refunded
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Duplicate charges and charges resulting from a payment or platform error.
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Charges for a service we did not deliver (for example, payment captured but no account provisioned, and support cannot repair it).
4. Platform incidents
Where we determine that a platform defect materially and unfairly affected your evaluation, the remedies in the Terms of Service (restore, credit, re-run, or refund of the affected fee, at our election) apply. A refund under this section goes to your original payment method.
5. The two balances refund differently
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Credits that you paid for may, where a refund is approved under this policy, be returned to the original payment method for the unspent amount. They cannot be paid to a bank account, redirected elsewhere, or converted into Earnings.
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Credits we granted you (promotional, goodwill, or incident restitution) have no cash value, cannot be redeemed or refunded, and expire per their stated terms . A refund never returns more than you actually paid.
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Earnings are never refunded, because they were never a payment you made to us. Earnings are withdrawn under the Terms of Service (identity verification, screening, a bank account in your own name), not refunded under this policy.
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Where a purchase was funded partly by granted credit, any refund is limited to the amount you actually paid.
6. Payouts are not refunds
Payouts earned on funded-stage accounts are governed by the Terms of Service (identity verification, conduct review, the published schedule), not by this policy.
7. How refunds are processed
Approved refunds go to the original payment method via CuminPay, normally within 10 business days of approval. We cannot redirect a refund to a different card, a different account, or another person.
8. Card scheme rules prevail
Where any rule of the card scheme or our payment processor requires a refund that this policy would refuse, the scheme rule prevails and we will make the refund. Nothing here is intended to contract out of those rules.
9. Payment disputes and chargebacks
Contact us first. Most issues are resolved faster by support than by a card dispute, and we would rather fix a problem than defend one.
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If a charge is disputed while the related account is active, we may suspend that account until the dispute resolves.
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A dispute resolved in our favour does not reopen a consumed evaluation, reset, or resume, and does not restore anything already delivered.
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Where a dispute is resolved against us on a service that was delivered, we may set off the disputed amount against any balance you hold with us, and may close the account under the Terms of Service.
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A pattern of disputes, or a dispute we determine to be made in bad faith, is a ground for closure and forfeiture under the Terms of Service.
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We keep, and will produce, a complete record of every purchase: what you agreed to and when, the terms version in force, the account provisioned, every order and result, and every movement in your wallet.
10. Your statutory rights
Nothing in this policy excludes or limits any right you have under the law of Trinidad and Tobago that cannot lawfully be excluded or limited.
Copyright 2026 Monaco Western Limited. All rights reserved.